Customer Care Principles & Ethics

Mission Statement

At YourVan our aim is to provide unequalled and cost-effective van and commercial vehicle leasing solutions to business clients within the UK, raising customer expectations through innovation and the quality of our customer service.

Commitment

At YourVan we will always:

• Remain in regular contact, keeping customers informed throughout the order process.
• Always contact customers when we say that we will.
• Take any criticism productively and listen to customers' needs.
• Understand and be flexible with different customers' requirements and circumstances.
• Take accountability of requested tasks and provide a quality service.
• Attend regular team briefings and management meetings to ensure we liaise efficiently and effectively with colleagues.
• Indentify and implement new ways of delivering quality service by constantly monitoring internal and external feedback.

Company Values

• We have passion and belief in our business.
• We value our customers (both internal and external).
• We work in teams.
• We embrace change.
• We value personal fulfilment.
• We take personal responsibility.

Please Note: For Vehicle Lease Contracts shown on this website, unless otherwise stated, Business Contract Hire monthly rentals exclude VAT and maintenance, include Road Fund Licence and assume an initial payment equivalent to 3 monthly rentals. Where they are given on this website, fuel consumption figures (MPG) are the combined average of urban and extra-urban driving as provided by the manufacturer. Variations to the Lease Type, Lease Term, Annual Mileage and therefore Monthly Payment are all available on request. All figures and details may change without notice. Vehicles are subject to availability at time of order. Images are for illustrative purposes only.