Customer Care Principles & Ethics

Mission Statement

At YourVan our aim is to provide unequalled and cost-effective van and commercial vehicle leasing solutions to business clients within the UK, raising customer expectations through innovation and the quality of our customer service.

Commitment

At YourVan we will always:

  • Remain in regular contact, keeping customers informed throughout the order process.
  • Always contact customers when we say that we will.
  • Take any criticism productively and listen to customers' needs.
  • Understand and be flexible with different customers' requirements and circumstances.
  • Take accountability of requested tasks and provide a quality service.
  • Attend regular team briefings and management meetings to ensure we liaise efficiently and effectively with colleagues.
  • Indentify and implement new ways of delivering quality service by constantly monitoring internal and external feedback.

Company Values

  • We have passion and belief in our business.
  • We value our customers (both internal and external).
  • We work in teams.
  • We embrace change.
  • We value personal fulfilment.
  • We take personal responsibility.

Customer Testimonials

Customer Testimonials

If you would like to see the comments from customers who have dealt with YourVan, this section is for you.

Your Feedback

Customer Feeback Form

If you would like to provide feedback on this page about your experiences of dealing with YourVan we would be keen to hear from you.